A Service User has kindly shared their formal complaint which was raised with West Suffolk Clinical Commissioning Group last week. The issues raised are:
- The failure to implement a consultant led service
- The withdrawal of support for benefit claims by the provider of the service, East Coast Community Healthcare
This is a detailed letter of complaint which must have taken a great deal of time and effort. It is very important that Commissioners receive feedback regarding the services that they pay for on our behalf.
Suffolk Commissioning have included the development of the ME and CFS Service in their 5 Year Plan. In addition West Suffolk CCG has a community engagement programme which is described on their website as follows:
Members of the community engagement group play a vital role in working with WSCCG to ensure patient and public views are listened to and that local people have a real say in shaping healthcare services in west Suffolk.
A copy of the letter of complaint can be found here.
We will let you know when a response is received from Suffolk Commissioning.
19 February 2018
19 February 2018